I've been working with computers long enough to remember the days when things didn't just actually work instantly, and it seems you may have a similar issue. Bring your computer, and have them troubleshoot the problem with Janome over the phone. Sue, I think you should go to your local dealer. We’ve conveniently linked to it right here: We’d love to hear how Janome software is working for you. Janome says, “Windows 8 users need to install a Windows 8 compatible dongle driver before installation of Janome Digitizer V4 software”. I had never tried to install Janome MBX on a Windows 8 computer, but apparently it must not have worked, or did so poorly. While some sewing machine companies don’t offer the updates, we at think that this is yet another reason to make Janome your choice for both your next embroidery machine and embroidery software. Janome has always been the best at keeping their embroidery software usable and up to date with new versions of the Windows operating system.
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